Privacy Notice

1. Purpose, Scope and Users

The purpose of this Privacy Notice is to explain our policies and procedures regarding the collection, use and disclosure of your personal information when you use any of the following services from Manac Inc. or its subsidiaries (hereinafter “Manac” or “we”) as:

(i) a visitor to one of Manac’s or one of its subsidiaries’ Websites or use of one of our wireless Internet access services (“Website”);

(ii) a customer of Manac for the purchase of a trailer, equipment or parts or the repair or use of any other service offered by our Parts and Service Network (“Customer”);

(iii) a visitor to or purchaser from our Online Store (“Store”);

(iv) a candidate applying via a Manac Website (“Applicant”);

(v) a person wishing to contact Manac or any of its subsidiaries via the contact form on a Manac Website, by email or in person (“Contact”).

(hereinafter referred to collectively as the “Service” or “Services”)

The purpose of this notice is also to explain to you the type of personal information we collect when you use a Service, the purpose of such collection, and the period for which we retain such information. This notice also informs you of your privacy rights and how the law protects your right to access your information, including updates to such information, options available to you regarding your information, and how to obtain further information related to this notice.

Our products and services are not aimed at children, nor are they intended for use by children. We do not voluntarily collect personal information from children under the age of 16. Children under the age of 16 should not register or provide personal information to Manac without the consent of a parent or legal guardian. If you suspect that we have received personal information from children under the age of 16, please contact our Privacy Officer.

By using any of the Services, you consent to the collection and use of information in accordance with this Privacy Notice.

2. Collection and Use of Your Personal Data and Information

2.1. What personal information do we collect?

We have grouped the personal information we collect into six (6) categories, which are outlined below. We collect the following information when you use the identified Services:

Categories Examples of Personal Information Collected Services
  1. Identification Information
  • First and last name
  • Email address
  • Telephone number
  • Country, state/province, city and postal code
  • Company you work for
  • Website
  • Customers
  • Contact
  • Store
  1. Authentication Information
  • Username and password
  • Video recording of security cameras in our various business locations
  • Customers
  • Store
  • Applicant
  • Website
  1. Location Information
  • Country, state/province, city and postal code
  • Website
  • Customers
  • Applicant
  • Store
  • Contact
  1. Information About Your Use of Our Websites
  • Information collected through cookies
  • Browsing preferences (language, location)
  • IP address
  • Website
  • Store
  1. Information on the Use of Our Products
  • Visit to one of our Parts and Service Centres
  • Trailer serial number (VIN)
  • Brand of your trailer
  • Customers
  • Website
  1. Financial Information
  • Financial information in connection with the purchase of a trailer or for the repair or use of any other service offered by our Parts and Service Network
  • Customers
  • Store

2.1.1. Usage data

We may collect usage data automatically when you use one of our Services.

Usage data may include information such as your device’s Internet Protocol address (IP address), browser type, browser version, which pages of our Service you visit, time and date of your visit, time spent on those pages, unique device identifiers and other diagnostic data.

When accessing one of our Services from a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you are using, your unique mobile device identifier, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using and other diagnostic data.

We may also collect information from your browser whenever you visit our Service or when you access one of our Services via a mobile device.

2.1.2. Tracking technologies and cookies

We use cookies and similar tracking technologies to track activity on our Services and to store certain personal information and data. We use tracking technologies such as beacons and/or scripts to collect and track personal information and to improve and analyze our Services. These technologies may include:

  • Cookies or browser cookies. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use certain parts of our Services.
  • Web beacons. Certain sections of our Services and emails may contain small electronic files known as Web beacons (also known as clear gifs, invisible pixels or single-pixel gifs) that allow Manac, for example, to track users who have visited pages or opened an email and for other related Website statistics (for example, logging the popularity of a certain section and verifying system and server integrity).

Cookies may be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you log out, while session cookies are deleted within hours of closing your Web browser.

We use both session and persistent cookies for the following purposes:

Necessary/Essential Cookies
Type: session cookies
Administered by: Manac
Purpose: These cookies are required to provide you with the Services available on the Website and to allow you to use some of its features, as well as to enhance its security, in particular against Cross-Site Request Forgery attacks. These cookies help authenticate users and prevent fraudulent use of user accounts. Without these cookies, we cannot provide the Services you have requested. We only use these cookies to provide you with these Services. These cookies also identify whether users have accepted the use of cookies on the Website

Functionality Cookies
Type: persistent and session cookies
Administered by: Manac
Purpose: These cookies help us to remember the choices you make when using the Website, such as login information, language preferences and identifying the region you are connecting from. The purpose of these cookies is to provide a more personalized experience and to prevent you from having to re-enter your preferences each time you use the Website.

Tracking and Performance Cookies
Type: persistent cookies
Administered by: Google Tag Manager, Google Analytics, Google Advertising Product, Hotjar and  Manac
Purpose: These cookies track information about traffic to the Website and how users use the Website. The information collected through these cookies may indirectly identify you as an individual visitor. The information collected is usually linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these cookies to test new Website pages or new features to assess user response.

Marketing Cookies
Type: persistent cookies
Administered by: Leadfeeder
Purpose: These cookies collect behavioural information related to visitor use of our Website. For example, this information may include pages viewed and time spent on the Website.

For any changes to cookies, we suggest you reset them through your browser.

2.2. How do we collect your information or personal data?

You provide Manac directly with most of the information or personal data we collect. We collect and process data when you:

  • Purchase or place an order for one of our products;
  • Use our services at one of our Parts and Service Centres;
  • Request a quote for one of our products at one of our Parts and Service Centres or through our Website;
  • Fill in any form on our Website;
  • Submit an application in the “Careers” section of our Website;
  • Voluntarily complete a survey on our Website or by email, or enter a contest;
  • Communicate with Manac by any means and/or send any document;
  • Browse our Website (cookies).

3. Use of Your Information or Personal Data

Manac collects your information and personal data to:

  • Process your quote, order, service request or any other inquiry;
  • Reply to a contact request;
  • Receive your application and communicate with you;
  • Send you important information about the safety of our products;
  • Offer products, services or other information that may interest you in the future (e.g., newsletter);
  • Register you in a contest.

With your consent, Manac will share your personal information or necessary information with its partner companies so they may offer you their products and services:

  • ABS Remorques Inc.
  • Peerless Limited
  • Manac Trailers USA, Inc.
  • Finloc 2000 Inc.
  • Finloc 2000 (USA) Inc.
  • Finloc Finance Inc.

Manac may also share your personal information with its suppliers, including:

  • Computer products and services companies;
  • Cloud computing, Web hosting and data processing services;
  • Credit rating or collection agencies;
  • Legal services;
  • Government agencies.

4. How Do We Store Your Information and Personal Data and How Long Do We Keep It?

Manac stores your data securely in accordance with our Retention Policy.

5. Marketing

Manac is interested in sending you information about its products and services and those of its partner companies:

  • ABS Remorques Inc.
  • Peerless Limited
  • Manac Trailers USA, Inc.
  • Finloc 2000 Inc.
  • Finloc 2000 (USA) Inc.
  • Finloc Finance Inc.

If you have agreed to receive this type of information, you can always unsubscribe later.

6. Transfer of Information and Personal Data

Your personal data and information are processed at Manac’s facilities and any other location of the parties involved in the processing. This means that information may be transferred to and stored on computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

By using any of our Services or transmitting any personal information to us, you accept and consent to the terms of this notice and authorize such transfer.

Manac will take all measures reasonably necessary to ensure that your personal information is handled securely and in accordance with this Privacy Notice. We will not transfer your personal data to any organization or country unless adequate controls are in place, including security of your personal information.

7. Disclosure of Information and Personal Data

7.1. Commercial transactions

Whenever Manac participates in a commercial transaction, your personal information may be disclosed to the other party involved in such a transaction. In this event, Manac will enter into an agreement prior to such communication with the other party, whereby the other party will agree to: (i) use the personal information solely for purposes of concluding the commercial transaction; (ii) withhold personal information without your consent, unless authorized by law; (iii) adopt necessary measures to protect the confidentiality of the personal information; and (iv) destroy any personal information if the commercial transaction is not concluded or if the use of such information is no longer necessary for the purposes of concluding the commercial transaction.

For the purposes of this section, a business transaction refers to the disposition or lease of all or part of a business or its assets, a change in its legal structure by merger or otherwise, obtaining a loan or other form of financing by it, or a security granted to guarantee any of its obligations.

7.2. Application of the law

In certain circumstances, Manac may be required to disclose your personal data or information if required by law or in response to valid requests from public authorities (for example, a court or a government agency).

7.3. Other legal requirements

Manac may disclose your personal data or information if it believes in good faith that such action is necessary to:

  • Comply with a legal obligation;
  • Protect and defend Manac’s rights or property;
  • Prevent or investigate possible wrongdoing in relation to the Services;
  • Protect the personal safety of users of the Services or the public; and
  • Protect its legal liability.

8. Security of Information and Personal Data

The security of your information and personal data is important to us, but please keep in mind that no method of transmission over the Internet or form of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Legal Basis for Processing Personal Data and Information

We may process your personal data or information under the following conditions:

Consent: You have consented to the processing of your personal data or information for one or more specific purposes.
Contract performance: The disclosure of your personal data or information is necessary for the performance of an agreement with you or for the fulfilment of any pre-contractual obligations thereof.
Legal obligations: Processing your personal data or information is necessary to comply with any legal obligation to which Manac is subject.
Vital interests: Processing your personal data or information is necessary to protect your vital interests or those of another individual.
Public interest: Processing your personal data or information relates to a task carried out in the public interest or in the exercise of official authority delegated to Manac.
Legitimate interests: Processing your personal data or information is necessary for the purposes of legitimate interests pursued by Manac.

In all cases, Manac will be pleased to assist you in clarifying the specific legal basis for processing your personal data or information, and particularly whether the disclosure thereof is a legal or contractual requirement, or a necessary requirement to enter into a contract.

9.1. Your rights

Manac is committed to respecting your privacy and ensuring that you can exercise your rights.

Under this Privacy Notice, and by law, you have the right to:

Request access to your personal information. You have the right to know what personal information we hold about you.
Request correction of the personal information we hold about you. You have the right to have any incomplete or inaccurate personal information we hold about you corrected.
Request deletion of your personal data. You have the right to ask us to delete personal information when there is no good reason for us to retain it.
Request transfer of your personal data. We will provide your personal information to you, or to a third party of your choice, in a structured, commonly used and machine-readable format. Please note that this right will only apply to automated information that you initially authorized us to use or where we used the information to perform a contract with you.
Withdraw consent. You have the right to withdraw your consent to the use of your personal information. In such case, we may be unable to provide you with access to certain features of the Services.

9.2. Exercising your rights

You may exercise your rights of access, correction, cancellation and opposition by contacting us. Please note that we may ask you to confirm your identity before responding to such requests. We will make every effort to respond to your request as soon as possible. You have the right to file a complaint with a provincial or state data collection authority about our collection and use of your personal information.

10. Links to Other Websites

Our Service may contain links to other Websites, including our Store, which we do not operate. By clicking on a third-party link, you will be directed to that third party’s site. We strongly advise you to consult the privacy notice of each site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party site or service.

11. Updates to This Privacy Notice

We may update our Privacy Notice from time to time. We will notify you about any changes by posting the new Privacy Notice on our Website. We recommend that you review this Privacy Notice periodically for any changes. Changes to this Privacy Notice will be effective when posted on our Website.

12. Contact Us

If you have any questions about this Privacy Notice, the information or personal data we hold about you, or if you wish to exercise any of your rights regarding the protection of personal information, please do not hesitate to contact our Privacy Officer:

  • At the following postal address: Responsable de la protection des renseignements personnels, 2275, 107e Rue, Saint-Georges (Québec) G5Y 8G6
  • By email at the following address: ::email::